Understanding and solving version incompatibilities

Why am I getting a warning?

For each major release both the plugin and the client need to be updated. However depending on the timing of the update, your server or plugin may be behind one version or more.

Passbolt team take great care to make sure that the plugin and server are backward compatible but this is not always possible, especially when introducing new major features. You will be able to login and use your password but you may experience some issues. This is why the application will display the following warnings from time to time.

Here is how you can solve these issues.

Do you have a question that is not in this list? Get in touch!

contact us

How to update the plugin

Disclaimer for Firefox users: Version 1.5.1 is still pending approval from volunteers at Mozilla reviewing addons. Therefore the automatic rollout has not started yet. If you want to start using groups with firefox, please switch to the development channel. Your profile will be kept and you can switch back later.

Switch to v1.5.1-RC2 or browse on addons.mozilla.org.
warning dialog client fig. a warning popup when the plugin is lagging behind.

You can get this error when a new version of the plugin has been release but you are not using the latest version. By default the plugins updates themselves automatically but sometimes the roll out is not immediate, so you may want to trigger it manually.

It is also possible that the release is not available for automatic update if it is pending approval from either Mozilla or Google.

It is also possible that the automatic updates are disabled. Here are some resources that explains how to update your plugins:

On firefox

  • Got to about:addons
  • Select passbolt plugin.
  • If auto update is disabled, click on "check for updates"

On chrome

How to update the server

warning dialog server fig. a warning popup when the server is lagging behind.

You can find instructions on how to update the passbolt backend on this dedicated help page. Feel free to contact us if you run into an issue.