Passbolt Chrome Extension Unavailable for New Installations - December 17, 2025
Incident summary
On December 17, 2025, the Passbolt Chrome extension was temporarily unavailable for new installations via the Chrome Web Store.
Existing users were not impacted and could continue using the extension without interruption. The issue was caused by an internal operational error and was not related to a security incident.
The extension was restored the next day after corrective actions were taken and Google Chrome Webstore validation completed. In meantime users where advised to install the extension from Beta Channel or use Passbolt on Firefox or Microsoft Edge.
Impact
During the incident window, the Passbolt Chrome extension could not be found on the store and therefore could not be installed by new users. Users who already had the extension installed continued to use it normally.
Timeline
- December 17, ~16:00 UTC – The Passbolt Chrome extension was taken offline for new installations as part of v5.8 publication process.
- December 18, ~19:00 UTC – The extension was restored and became available again in the Chrome Web Store.
Next steps
To reduce the risk of similar incidents in the future, we are taking the following actions:
- Improving our release process to reduce the likelihood of human error.
- Introducing dedicated download URLs, such as https://download.passbolt.com/extension/chrome instead of direct links to the store in the product.
- Setting up an unlisted Chrome extension as a backup, allowing us to redirect users to a fallback version if the primary listing becomes unavailable.
These measures will help us react faster and ensure continuity for new users in similar scenarios.
Thank you for your patience and understanding. We apologize for the inconvenience this may have caused.
