All incidents

Cloud outage - December 2021

Introduction

What happened

Root cause

Lesson learned

Event timeline

  • 6:00 - 8:00: maintenance on passbolt cloud (communicated in advance to customers).
  • 9:30 - 10:30: High CPU usage triggering sporadic downtime. Team acknowledge issue on social media.
  • From 10:30: Some performance degradations felt by some customers.
  • 10:45: Development team starts investigating usage patterns and working on a fix.
  • 21:00: A fix is tested.
  • 10:00: A fix is rolled out.
  • 10:10: Service usage resumed to normal.

Current status:

Last updated: 2022-01-19 08:30:00 CET
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